Shell Lubricants Customer Service

Customer service number: 16712

SME-Lubricant-CSC@shell.com

our customer service team is availble to help Sunday to Thursday 8:30 am to 4:30 pm

calls are charges at basic rates 

Frequantly asked questions

where can I get Shell Products ?

Our lubricants locator tool will direct you to the nearest authroized  workshop or you can call our oil change deivery service on 16565

how can I identify the right oil type and grade suitble for my car ?

our helix portofolio is dedicated to the passenger cars , Rimula portfolio is dedicated to Heavy /Medium and small trucks and Shell advance portfoilio  suitble for bikes engines. For the right grade , you need to specify car model and milage, please use our lube match tool or call our custmer service team 

How can I be Shell authorized retailer ?

Shell  in Egypt has a v ery ambitious growth plan so please contact our customer service team for more information

Useful tools