Talk to Us
Here at Shell, we like to keep in touch with our customers. If you need to talk, we're ready to listen.
Shell Lubricants Customer Service
Customer service number: 16712
Our customer service team is availble from Sunday to Thursday (8:30 am to 4:30 pm).
Calls are charged at basic rates.
Frequantly asked questions
where can I get Shell Products ?
Our lubricants locator tool will direct you to the nearest authroized workshop or you can call our oil change deivery service on 16565
how can I identify the right oil type and grade suitble for my car ?
our helix portofolio is dedicated to the passenger cars , Rimula portfolio is dedicated to Heavy /Medium and small trucks and Shell advance portfoilio suitble for bikes engines. For the right grade , you need to specify car model and milage, please use our lube match tool or call our custmer service team
How can I be Shell authorized retailer ?
Shell in Egypt has a v ery ambitious growth plan so please contact our customer service team for more information